---
description: Side-by-side comparison of JIRA Service Management vs OpsGenie. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management vs OpsGenie Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Service Software](/directory/30672/it-service/software) > [JIRA Service Management \<span\>vs\</span\> OpsGenie](https://www.capterra.co.uk/compare/138769/170236/jira-service-management/vs/opsgenie)

# Compare JIRA Service Management vs OpsGenie

Canonical: https://www.capterra.co.uk/compare/138769/170236/jira-service-management/vs/opsgenie

> Detailed comparison between JIRA Service Management and OpsGenie. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | OpsGenie |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 779 | 156 |
| **Starting Price** | US$20.00 | US$11.55 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### OpsGenie

SMB and Mid \&amp; Enterprise

## Key features

### JIRA Service Management

- API
- Alerts/Escalation
- Audit Trail
- Collaboration Tools
- Dashboard
- Email Alerts
- Email Management
- IT Incident Management
- Incident Management
- Issue Tracking
- Monitoring
- Multi-Channel Communication
- On Call Scheduling
- Prioritisation
- Real-Time Chat
- Real-Time Monitoring
- Reporting/Analytics
- Scheduling
- Status Tracking
- Templates

### OpsGenie

- API
- Alerts/Escalation
- Audit Trail
- Collaboration Tools
- Dashboard
- Email Alerts
- Email Management
- IT Incident Management
- Incident Management
- Issue Tracking
- Monitoring
- Multi-Channel Communication
- On Call Scheduling
- Prioritisation
- Real-Time Chat
- Real-Time Monitoring
- Reporting/Analytics
- Scheduling
- Status Tracking
- Templates

## Links

- [View JIRA Service Management Profile](https://www.capterra.co.uk/software/138769/jira-service-management)
- [View OpsGenie Profile](https://www.capterra.co.uk/software/170236/opsgenie)
- [View Original Comparison](https://www.capterra.co.uk/compare/138769/170236/jira-service-management/vs/opsgenie)

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