---
description: Side-by-side comparison of JIRA Service Management vs Zendesk Suite. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management vs Zendesk Suite Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [JIRA Service Management \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.uk/compare/138769/164283/jira-service-management/vs/zendesk)

# Compare JIRA Service Management vs Zendesk Suite

Canonical: https://www.capterra.co.uk/compare/138769/164283/jira-service-management/vs/zendesk

> Detailed comparison between JIRA Service Management and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | Zendesk Suite |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 763 | 4072 |
| **Starting Price** | US$20.00 | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### JIRA Service Management

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Capacity Management
- Content Management
- Contract/License Management
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Multi-Channel Communication
- Project Management
- Projections
- Real-Time Chat
- Support Ticket Management
- Surveys & Feedback

### Zendesk Suite

- API
- Activity Tracking
- Analytics
- Asset Tracking
- Capacity Management
- Content Management
- Contract/License Management
- Customer Complaint Tracking
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Issue Scheduling
- Multi-Channel Communication
- Project Management
- Projections
- Real-Time Chat
- Support Ticket Management
- Surveys & Feedback

## Links

- [View JIRA Service Management Profile](https://www.capterra.co.uk/software/138769/jira-service-management)
- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.uk/compare/138769/164283/jira-service-management/vs/zendesk)

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