---
description: Side-by-side comparison of JIRA Service Management vs ServiceNow IT Service Management. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management vs ServiceNow IT Service Management Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [JIRA Service Management \<span\>vs\</span\> ServiceNow IT Service Management](https://www.capterra.co.uk/compare/138769/152874/jira-service-management/vs/servicenow-knowledge-management)

# Compare JIRA Service Management vs ServiceNow IT Service Management

Canonical: https://www.capterra.co.uk/compare/138769/152874/jira-service-management/vs/servicenow-knowledge-management

> Detailed comparison between JIRA Service Management and ServiceNow IT Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | ServiceNow IT Service Management |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 763 | 41 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### ServiceNow IT Service Management

Our target markets include the C-suite CIO as well as the Vice President, Director and Manager of IT Services.

## Key features

### JIRA Service Management

- Access Controls/Permissions
- Asset Tracking
- Change Management
- Collaboration Tools
- Content Management
- Customer Complaint Tracking
- Customisable Templates
- Dashboard
- For IT Project Management
- Help Desk Management
- IT Asset Management
- Incident Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Scheduling
- Self Service Portal
- Support Ticket Management
- Ticket Management

### ServiceNow IT Service Management

- Access Controls/Permissions
- Asset Tracking
- Change Management
- Collaboration Tools
- Content Management
- Dashboard
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Self Service Portal
- Ticket Management

## Links

- [View JIRA Service Management Profile](https://www.capterra.co.uk/software/138769/jira-service-management)
- [View ServiceNow IT Service Management Profile](https://www.capterra.co.uk/software/152874/servicenow-knowledge-management)
- [View Original Comparison](https://www.capterra.co.uk/compare/138769/152874/jira-service-management/vs/servicenow-knowledge-management)

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