---
description: Side-by-side comparison of JIRA Service Management vs HelpdeskEddy. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management vs HelpdeskEddy Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [JIRA Service Management \<span\>vs\</span\> HelpdeskEddy](https://www.capterra.co.uk/compare/138769/150507/jira-service-management/vs/helpdeskeddy)

# Compare JIRA Service Management vs HelpdeskEddy

Canonical: https://www.capterra.co.uk/compare/138769/150507/jira-service-management/vs/helpdeskeddy

> Detailed comparison between JIRA Service Management and HelpdeskEddy. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | HelpdeskEddy |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 763 | 2 |
| **Starting Price** | US$20.00 | £10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### HelpdeskEddy

The ideal solution for businesses of all sizes. Top level flexibility and bespoke configuration for every customer.

## Key features

### JIRA Service Management

- API
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Document Storage
- Email Management
- For IT Project Management
- IT Asset Management
- Issue Scheduling
- Knowledge Base Management
- Multi-Channel Communication
- Real-Time Chat
- Scheduling
- Self Service Portal
- Social Media Integration
- Templates
- Ticket Management

### HelpdeskEddy

- API
- Alerts/Escalation
- Automated Routing
- Customisable Branding
- Document Storage
- Email Management
- IT Asset Management
- Knowledge Base Management
- Multi-Channel Communication
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Templates
- Ticket Management

## Links

- [View JIRA Service Management Profile](https://www.capterra.co.uk/software/138769/jira-service-management)
- [View HelpdeskEddy Profile](https://www.capterra.co.uk/software/150507/helpdeskeddy)
- [View Original Comparison](https://www.capterra.co.uk/compare/138769/150507/jira-service-management/vs/helpdeskeddy)

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