---
description: Side-by-side comparison of JIRA Service Management vs Viewabo. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: JIRA Service Management vs Viewabo Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [JIRA Service Management \<span\>vs\</span\> Viewabo](https://www.capterra.co.uk/compare/138769/1024599/jira-service-management/vs/viewabo)

# Compare JIRA Service Management vs Viewabo

Canonical: https://www.capterra.co.uk/compare/138769/1024599/jira-service-management/vs/viewabo

> Detailed comparison between JIRA Service Management and Viewabo. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | JIRA Service Management | Viewabo |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 763 | 11 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | - |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base |
| **Training** | Live Online, Webinars, Documentation, Videos | - |

## Best for

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

### Viewabo

Customer service and customer support in PCs \&amp; Workstations, Consumer Electronics, Commercial Electronics, Field Services, Remote IT Support, Business Process Outsourcing, and Fitness Equipment.

## Key features

### JIRA Service Management

- Access Controls/Permissions
- Asset Tracking
- Bug Tracking
- Bug/Issue Capture
- Collaboration Tools
- Customer Complaint Tracking
- Customisable Templates
- For IT Project Management
- Help Desk Management
- Issue Scheduling
- Monitoring
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Scheduling
- Screen Sharing
- Self Service Portal
- Support Ticket Management
- Surveys & Feedback

### Viewabo

- Access Controls/Permissions
- Collaboration Tools
- Real-Time Chat
- Reporting & Statistics
- Reporting/Analytics
- Screen Sharing
- Self Service Portal
- Support Ticket Management
- Surveys & Feedback
- Video Conferencing

## Links

- [View JIRA Service Management Profile](https://www.capterra.co.uk/software/138769/jira-service-management)
- [View Viewabo Profile](https://www.capterra.co.uk/software/1024599/viewabo)
- [View Original Comparison](https://www.capterra.co.uk/compare/138769/1024599/jira-service-management/vs/viewabo)

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