---
description: Side-by-side comparison of Help Scout vs FreeScout. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Help Scout vs FreeScout Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Ticketing Systems Software](/directory/32623/it-ticketing-systems-software/software) > [Help Scout \<span\>vs\</span\> FreeScout](https://www.capterra.co.uk/compare/136909/208727/help-scout/vs/freescout)

# Compare Help Scout vs FreeScout

Canonical: https://www.capterra.co.uk/compare/136909/208727/help-scout/vs/freescout

> Detailed comparison between Help Scout and FreeScout. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Help Scout | FreeScout |
| **Overall rating** | 4.6/5 | 4.2/5 |
| **Total Reviews** | 226 | 13 |
| **Starting Price** | US$55.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk |
| **Training** | Live Online, Documentation, Videos | - |

## Best for

### Help Scout

SaaS, eCommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing, and real estate

### FreeScout

FreeScout is the perfect help desk and shared mailbox for those who need to provide a professional customer support, but who can not afford to pay for Zendesk or Help Scout.

## Key features

### Help Scout

- API
- Archiving & Retention
- Automated Routing
- Configurable Workflow
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Monitoring
- For Startups
- Help Desk Management
- Knowledge Management
- Lead Management
- Live Chat
- Mobile App
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Support Ticket Management
- Surveys & Feedback
- Ticket Management

### FreeScout

- Automated Routing
- Customisable Branding
- Knowledge Management
- Mobile App
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Ticket Management

## Links

- [View Help Scout Profile](https://www.capterra.co.uk/software/136909/help-scout)
- [View FreeScout Profile](https://www.capterra.co.uk/software/208727/freescout)
- [View Original Comparison](https://www.capterra.co.uk/compare/136909/208727/help-scout/vs/freescout)

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