---
description: Side-by-side comparison of Help Scout vs HubSpot Service Hub. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Help Scout vs HubSpot Service Hub Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Help Scout \<span\>vs\</span\> HubSpot Service Hub](https://www.capterra.co.uk/compare/136909/182476/help-scout/vs/hubspot-service-hub)

# Compare Help Scout vs HubSpot Service Hub

Canonical: https://www.capterra.co.uk/compare/136909/182476/help-scout/vs/hubspot-service-hub

> Detailed comparison between Help Scout and HubSpot Service Hub. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Help Scout | HubSpot Service Hub |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 225 | 187 |
| **Starting Price** | US$55.00 | US$15.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Help Scout

SaaS, eCommerce, financial services, education, media, healthcare, professional services, logistics, property management, manufacturing, and real estate

### HubSpot Service Hub

Customer support departments, marketing teams, sales teams, content creators, and operations teams.

## Key features

### Help Scout

- API
- Canned Responses
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### HubSpot Service Hub

- API
- Canned Responses
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Real-Time Chat
- Real-Time Reporting
- Reporting/Analytics
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Help Scout Profile](https://www.capterra.co.uk/software/136909/help-scout)
- [View HubSpot Service Hub Profile](https://www.capterra.co.uk/software/182476/hubspot-service-hub)
- [View Original Comparison](https://www.capterra.co.uk/compare/136909/182476/help-scout/vs/hubspot-service-hub)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Help Scout vs HubSpot Service Hub Comparison - Capterra UK 2026","description":"Side-by-side comparison of Help Scout vs HubSpot Service Hub. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/136909/182476/help-scout/vs/hubspot-service-hub","about":[{"@id":"https://www.capterra.co.uk/software/136909/help-scout#software"},{"@id":"https://www.capterra.co.uk/software/182476/hubspot-service-hub#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/136909/182476/help-scout/vs/hubspot-service-hub#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/compare/136909/182476/help-scout/vs/hubspot-service-hub#webpage","isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"Help Scout","description":"Help Scout is a cloud-based customer support platform that empowers teams to deliver exceptional service. The platform's shared inbox, help center, and live chat capabilities enable seamless communication and collaboration, ensuring no customer inquiry falls through the cracks.\n\nThe platform's AI-enabled tools enhance the customer experience by helping teams craft better replies and answer common questions faster. Integrations with a wide range of applications and robust analytics provide teams with the insights they need to continuously improve their support operations. Self-service features empower customers to find answers on their own, while proactive messaging allows teams to engage customers proactively.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3758fe5d-9d79-40a7-beb4-325c3c6f8f14.png","url":"https://www.capterra.co.uk/software/136909/help-scout","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/136909/help-scout#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":225},"offers":{"price":"55","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"HubSpot Service Hub","description":"HubSpot Service Hub is a customer service software designed to enhance customer experiences and boost retention. Utilizing AI, it offers personalized support and self-service tools to scale operations. Key features include an AI-driven help desk, a knowledge base for self-service, and omni-channel messaging for engaging customers across various platforms. It also provides tools like health scoring and product usage insights to improve satisfaction and revenue.\n\nService Hub integrates seamlessly with HubSpot's CRM and other hubs like Marketing and Sales, offering a 360-degree view of the customer journey for better collaboration. Its app integrations connect favorite tools for a unified experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0eebc90f-9517-4a58-91bf-f4528fa4e77f.png","url":"https://www.capterra.co.uk/software/182476/hubspot-service-hub","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/182476/hubspot-service-hub#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":187},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"Help Scout vs HubSpot Service Hub","position":3,"item":"https://www.capterra.co.uk/compare/136909/182476/help-scout/vs/hubspot-service-hub","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/compare/136909/182476/help-scout/vs/hubspot-service-hub#breadcrumblist"}]}
</script>