---
description: Side-by-side comparison of Smartsupp vs Verloop. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Smartsupp vs Verloop Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Smartsupp \<span\>vs\</span\> Verloop](https://www.capterra.co.uk/compare/136251/172660/smartsupp-live-chat/vs/verloop)

# Compare Smartsupp vs Verloop

Canonical: https://www.capterra.co.uk/compare/136251/172660/smartsupp-live-chat/vs/verloop

> Detailed comparison between Smartsupp and Verloop. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Smartsupp | Verloop |
| **Overall rating** | 4.6/5 | 4.7/5 |
| **Total Reviews** | 343 | 10 |
| **Starting Price** | US$17.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Webinars, Documentation, Videos |

## Best for

### Smartsupp

Smartsupp combines live chat, chatbots, and AI shopping assistant. Drive your online sales through well-managed conversations and turn your webshop visitors into loyal customers.

### Verloop

Verloop.io helps E-commerce, Banking and Financial Services, Travel, Real Estate, Logistics, Insurance, Foodtech, EdTech and Telecom industries to automate their support functions.

## Key features

### Smartsupp

- AI/Machine Learning
- API
- Canned Responses
- Chat/Messaging
- Code-free Development
- Customer Communication
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Dashboard
- Lead Capture
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Real-time Conversations
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Verloop

- AI/Machine Learning
- API
- Canned Responses
- Chat/Messaging
- Code-free Development
- Customer Communication
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Dashboard
- Lead Capture
- Lead Qualification
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Real-time Conversations
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Smartsupp Profile](https://www.capterra.co.uk/software/136251/smartsupp-live-chat)
- [View Verloop Profile](https://www.capterra.co.uk/software/172660/verloop)
- [View Original Comparison](https://www.capterra.co.uk/compare/136251/172660/smartsupp-live-chat/vs/verloop)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Smartsupp vs Verloop Comparison - Capterra UK 2026","description":"Side-by-side comparison of Smartsupp vs Verloop. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/136251/172660/smartsupp-live-chat/vs/verloop","about":[{"@id":"https://www.capterra.co.uk/software/136251/smartsupp-live-chat#software"},{"@id":"https://www.capterra.co.uk/software/172660/verloop#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/136251/172660/smartsupp-live-chat/vs/verloop#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/compare/136251/172660/smartsupp-live-chat/vs/verloop#webpage","isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"Smartsupp","description":"Drive your online sales through conversations.\n\nSmartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and AI shopping assistant, allowing you to genuinely connect with your customers and better identify their needs. \n\nAs one of the most popular e-commerce solutions in the world, with over 100,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers.\n\nSetup in 2 minutes, 14 days free trial. Get started right away!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6aef0d46-9046-4a2c-83b3-526560df1a89.png","url":"https://www.capterra.co.uk/software/136251/smartsupp-live-chat","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/136251/smartsupp-live-chat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":343},"offers":{"price":"17","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Verloop","description":"Verloop.io is an advanced Conversational AI platform that makes customer support automation effortless, enabling brands to deliver delightful customer experiences. Our state-of-the-art AI securely scales support, reduces costs, and provides full visibility into interactions. Using machine learning (ML), automated speech recognition (ASR), and natural language processing (NLP), Verloop.io powers AI-driven self-service, real-time agent assistance, and quality assurance insights.\n\nAvailable 24x7 across Web, App, Messenger, Instagram, and WhatsApp, Verloop.io provides seamless, omnichannel support in 80+ languages. Over 5,000 businesses trust Verloop.io’s multilingual Voice and Chat AI to serve 100 million users and achieve 90%+ query deflection.\n\nBuilt for industries worldwide, Verloop.io fosters strong customer relationships with contextual, personalised conversations, enhancing engagement and satisfaction at every touchpoint.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/dbbf048b-e0a4-4be8-b24c-26158ab3ed2f.png","url":"https://www.capterra.co.uk/software/172660/verloop","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/172660/verloop#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":10},"operatingSystem":"Cloud, Android"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"Smartsupp vs Verloop","position":3,"item":"https://www.capterra.co.uk/compare/136251/172660/smartsupp-live-chat/vs/verloop","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/compare/136251/172660/smartsupp-live-chat/vs/verloop#breadcrumblist"}]}
</script>