---
description: Side-by-side comparison of Smartsupp vs Zendesk Suite. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Smartsupp vs Zendesk Suite Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/31002/customer-communications-management/software) > [Smartsupp \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.uk/compare/136251/164283/smartsupp-live-chat/vs/zendesk)

# Compare Smartsupp vs Zendesk Suite

Canonical: https://www.capterra.co.uk/compare/136251/164283/smartsupp-live-chat/vs/zendesk

> Detailed comparison between Smartsupp and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Smartsupp | Zendesk Suite |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 343 | 4072 |
| **Starting Price** | US$17.00 | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Smartsupp

Smartsupp combines live chat, chatbots, and AI shopping assistant. Drive your online sales through well-managed conversations and turn your webshop visitors into loyal customers.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Smartsupp

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Customisable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Zendesk Suite

- API
- Activity Tracking
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customisable Branding
- Customisable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Smartsupp Profile](https://www.capterra.co.uk/software/136251/smartsupp-live-chat)
- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.uk/compare/136251/164283/smartsupp-live-chat/vs/zendesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Smartsupp vs Zendesk Suite Comparison - Capterra UK 2026","description":"Side-by-side comparison of Smartsupp vs Zendesk Suite. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/136251/164283/smartsupp-live-chat/vs/zendesk","about":[{"@id":"https://www.capterra.co.uk/software/136251/smartsupp-live-chat#software"},{"@id":"https://www.capterra.co.uk/software/164283/zendesk#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/136251/164283/smartsupp-live-chat/vs/zendesk#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/compare/136251/164283/smartsupp-live-chat/vs/zendesk#webpage","isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"Smartsupp","description":"Drive your online sales through conversations.\n\nSmartsupp helps businesses deliver a personalized online shopping experience that drives sales by combining live chat, chatbots and AI shopping assistant, allowing you to genuinely connect with your customers and better identify their needs. \n\nAs one of the most popular e-commerce solutions in the world, with over 100,000 active web shops and websites, Smartsupp's mission is to help businesses turn their website visitors into satisfied, return customers.\n\nSetup in 2 minutes, 14 days free trial. Get started right away!","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6aef0d46-9046-4a2c-83b3-526560df1a89.png","url":"https://www.capterra.co.uk/software/136251/smartsupp-live-chat","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/136251/smartsupp-live-chat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":343},"offers":{"price":"17","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Zendesk Suite","description":"Zendesk Suite is a cloud-based customer service platform that enables businesses to streamline support experiences across multiple channels. With features, including messaging, live chat, AI-powered automation, advanced data privacy, and a customizable help center, Zendesk enables personalized and efficient customer assistance.\n\nThe customer interactions live in a single interface with features, such as web widgets, pre-defined ticket responses, and more. Zendesk Suite also includes Ticketing System, Help Center, Community Forum, Messaging, Talk, Explore, and Sunshine Conversations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/33e7efb9-b7dc-42b8-b866-a0676f6012b9.png","url":"https://www.capterra.co.uk/software/164283/zendesk","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/164283/zendesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":4072},"offers":{"price":"45","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Communications Management Software","position":2,"item":"/directory/31002/customer-communications-management/software","@type":"ListItem"},{"name":"Smartsupp vs Zendesk Suite","position":3,"item":"https://www.capterra.co.uk/compare/136251/164283/smartsupp-live-chat/vs/zendesk","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/compare/136251/164283/smartsupp-live-chat/vs/zendesk#breadcrumblist"}]}
</script>