---
description: Side-by-side comparison of Smartsupp vs Dynamics 365. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Smartsupp vs Dynamics 365 Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/31596/conversational-ai-platform/software) > [Smartsupp \<span\>vs\</span\> Dynamics 365](https://www.capterra.co.uk/compare/136251/157279/smartsupp-live-chat/vs/dynamics-365)

# Compare Smartsupp vs Dynamics 365

Canonical: https://www.capterra.co.uk/compare/136251/157279/smartsupp-live-chat/vs/dynamics-365

> Detailed comparison between Smartsupp and Dynamics 365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Smartsupp | Dynamics 365 |
| **Overall rating** | 4.6/5 | 4.4/5 |
| **Total Reviews** | 343 | 5811 |
| **Starting Price** | US$17.00 | US$50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Smartsupp

Smartsupp combines live chat, chatbots, and AI shopping assistant. Drive your online sales through well-managed conversations and turn your webshop visitors into loyal customers.

### Dynamics 365

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

## Key features

### Smartsupp

- API
- Activity Dashboard
- Activity Tracking
- Chat/Messaging
- Contact Management
- Customer Database
- Customer History
- Customer Segmentation
- Customisable Branding
- Customisable Templates
- Dashboard
- Lead Capture
- Lead Qualification
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Visual Analytics

### Dynamics 365

- API
- Activity Dashboard
- Activity Tracking
- Chat/Messaging
- Contact Management
- Customer Database
- Customer History
- Customer Segmentation
- Customisable Branding
- Customisable Templates
- Dashboard
- Lead Capture
- Lead Qualification
- Mobile Access
- Multi-Channel Communication
- Performance Metrics
- Reporting & Statistics
- Reporting/Analytics
- Support Ticket Management
- Visual Analytics

## Links

- [View Smartsupp Profile](https://www.capterra.co.uk/software/136251/smartsupp-live-chat)
- [View Dynamics 365 Profile](https://www.capterra.co.uk/software/157279/dynamics-365)
- [View Original Comparison](https://www.capterra.co.uk/compare/136251/157279/smartsupp-live-chat/vs/dynamics-365)

-----

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