---
description: Side-by-side comparison of Salesforce Service Cloud vs Optima Pro. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud vs Optima Pro Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> Optima Pro](https://www.capterra.co.uk/compare/136189/201362/salesforce/vs/optima-pro)

# Compare Salesforce Service Cloud vs Optima Pro

Canonical: https://www.capterra.co.uk/compare/136189/201362/salesforce/vs/optima-pro

> Detailed comparison between Salesforce Service Cloud and Optima Pro. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Optima Pro |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 824 | 1 |
| **Starting Price** | £20.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### Optima Pro

SMEs, Agencies, Enterprises

## Key features

### Salesforce Service Cloud

- Accounting Integration
- Asset Tracking
- Call Tracking
- Computer Telephony Integration
- Contract/License Management
- Customer Complaint Tracking
- Customisable Templates
- Dispatch Management
- Fuel Tracking
- GPS
- Inventory Management
- Lead Management
- Mobile Access
- Payment Collection in the Field
- Risk Analysis
- Scheduling
- Service History
- Service Level Agreement (SLA) Management
- Transfers/Routing
- Work Order Management

### Optima Pro

- Accounting Integration
- Contract/License Management
- Dispatch Management
- GPS
- Inventory Management
- Mobile Access
- Payment Collection in the Field
- Scheduling
- Service Level Agreement (SLA) Management
- Work Order Management

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.co.uk/software/136189/salesforce)
- [View Optima Pro Profile](https://www.capterra.co.uk/software/201362/optima-pro)
- [View Original Comparison](https://www.capterra.co.uk/compare/136189/201362/salesforce/vs/optima-pro)

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