---
description: Side-by-side comparison of Salesforce Service Cloud vs HaloITSM. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: Salesforce Service Cloud vs HaloITSM Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> HaloITSM](https://www.capterra.co.uk/compare/136189/200140/salesforce/vs/haloitsm)

# Compare Salesforce Service Cloud vs HaloITSM

Canonical: https://www.capterra.co.uk/compare/136189/200140/salesforce/vs/haloitsm

> Detailed comparison between Salesforce Service Cloud and HaloITSM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | HaloITSM |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 820 | 43 |
| **Starting Price** | £20.00 | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### HaloITSM

Suited to organizations of all sizes and from any industry, looking for an intuitive ITIL-aligned solution designed to drive automation with extensive AI capabilities and a customer-driven roadmap.

## Key features

### Salesforce Service Cloud

- API
- Activity Tracking
- Asset Tracking
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customisable Templates
- Email Management
- Event Logs
- Help Desk Management
- Live Chat
- Monitoring
- Project Management
- Real-Time Chat
- Reminders
- Risk Analysis
- Service History
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

### HaloITSM

- API
- Activity Tracking
- Asset Tracking
- Capacity Management
- Configurable Workflow
- Contract/License Management
- Customisable Templates
- Email Management
- Event Logs
- Help Desk Management
- Live Chat
- Monitoring
- Project Management
- Real-Time Chat
- Reminders
- Risk Analysis
- Service History
- Status Tracking
- Support Ticket Management
- Surveys & Feedback

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.co.uk/software/136189/salesforce)
- [View HaloITSM Profile](https://www.capterra.co.uk/software/200140/haloitsm)
- [View Original Comparison](https://www.capterra.co.uk/compare/136189/200140/salesforce/vs/haloitsm)

-----

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