---
description: Side-by-side comparison of Salesforce Service Cloud vs Contact Center as a Service (CCaaS). Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: Salesforce Service Cloud vs Contact Center as a Service (CCaaS) Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Salesforce Service Cloud \<span\>vs\</span\> Contact Center as a Service (CCaaS)](https://www.capterra.co.uk/compare/136189/169024/salesforce/vs/call-center)

# Compare Salesforce Service Cloud vs Contact Center as a Service (CCaaS)

Canonical: https://www.capterra.co.uk/compare/136189/169024/salesforce/vs/call-center

> Detailed comparison between Salesforce Service Cloud and Contact Center as a Service (CCaaS). Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Contact Center as a Service (CCaaS) |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 824 | 21 |
| **Starting Price** | £20.00 | US$85.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### Contact Center as a Service (CCaaS)

Call center with Omnichannel needs, Multi-location call center, Call center with seasonal needs, Call center with agents working from home, Call centers that are moving or experiencing growth

## Key features

### Salesforce Service Cloud

- API
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Computer Telephony Integration
- IVR
- Inbound Call Centre
- Manual Dialer
- Outbound Call Centre
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics

### Contact Center as a Service (CCaaS)

- API
- Alerts/Escalation
- Automatic Call Distribution
- Blended Call Centre
- CRM
- Call Logging
- Call Monitoring
- Call Recording
- Call Routing
- Call Scripting
- Campaign Management
- Computer Telephony Integration
- IVR
- Inbound Call Centre
- Manual Dialer
- Outbound Call Centre
- Predictive Dialer
- Progressive Dialer
- Queue Management
- Reporting/Analytics

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.co.uk/software/136189/salesforce)
- [View Contact Center as a Service (CCaaS) Profile](https://www.capterra.co.uk/software/169024/call-center)
- [View Original Comparison](https://www.capterra.co.uk/compare/136189/169024/salesforce/vs/call-center)

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