---
description: Side-by-side comparison of Salesforce Service Cloud vs Zoho CRM. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: Salesforce Service Cloud vs Zoho CRM Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Contact Centre Software](/directory/32035/contact-center/software) > [Salesforce Service Cloud \<span\>vs\</span\> Zoho CRM](https://www.capterra.co.uk/compare/136189/155928/salesforce/vs/zoho-crm)

# Compare Salesforce Service Cloud vs Zoho CRM

Canonical: https://www.capterra.co.uk/compare/136189/155928/salesforce/vs/zoho-crm

> Detailed comparison between Salesforce Service Cloud and Zoho CRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Zoho CRM |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 820 | 6964 |
| **Starting Price** | £20.00 | £10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### Zoho CRM

Zoho CRM can be used by businesses of all sizes. Teams can even build a custom version of Zoho CRM.

## Key features

### Salesforce Service Cloud

- API
- Activity Tracking
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Lead Management
- Live Chat
- Monitoring
- Performance Management
- Project Management
- Real-Time Data
- Reminders
- Scheduling
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

### Zoho CRM

- API
- Activity Tracking
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Lead Management
- Live Chat
- Monitoring
- Performance Management
- Project Management
- Real-Time Data
- Reminders
- Scheduling
- Survey/Poll Management
- Surveys & Feedback
- Website Integration

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.co.uk/software/136189/salesforce)
- [View Zoho CRM Profile](https://www.capterra.co.uk/software/155928/zoho-crm)
- [View Original Comparison](https://www.capterra.co.uk/compare/136189/155928/salesforce/vs/zoho-crm)

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