---
description: Side-by-side comparison of Salesforce Service Cloud vs ServiceNow IT Service Management. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud vs ServiceNow IT Service Management Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> ServiceNow IT Service Management](https://www.capterra.co.uk/compare/136189/152874/salesforce/vs/servicenow-knowledge-management)

# Compare Salesforce Service Cloud vs ServiceNow IT Service Management

Canonical: https://www.capterra.co.uk/compare/136189/152874/salesforce/vs/servicenow-knowledge-management

> Detailed comparison between Salesforce Service Cloud and ServiceNow IT Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | ServiceNow IT Service Management |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 824 | 42 |
| **Starting Price** | £20.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### ServiceNow IT Service Management

Our target markets include the C-suite CIO as well as the Vice President, Director and Manager of IT Services.

## Key features

### Salesforce Service Cloud

- Access Controls/Permissions
- Asset Tracking
- Call Tracking
- Catalog Management
- Change Management
- Collaboration Tools
- Computer Telephony Integration
- Content Management
- Customer Complaint Tracking
- Dashboard
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Lead Management
- Problem Management
- Self Service Portal
- Service History
- Ticket Management

### ServiceNow IT Service Management

- Access Controls/Permissions
- Asset Tracking
- Catalog Management
- Change Management
- Collaboration Tools
- Content Management
- Dashboard
- Help Desk Management
- IT Asset Management
- Incident Management
- Knowledge Base Management
- Knowledge Management
- Problem Management
- Self Service Portal
- Ticket Management

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.co.uk/software/136189/salesforce)
- [View ServiceNow IT Service Management Profile](https://www.capterra.co.uk/software/152874/servicenow-knowledge-management)
- [View Original Comparison](https://www.capterra.co.uk/compare/136189/152874/salesforce/vs/servicenow-knowledge-management)

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