---
description: Side-by-side comparison of Salesforce Service Cloud vs Helpshift. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: Salesforce Service Cloud vs Helpshift Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> Helpshift](https://www.capterra.co.uk/compare/136189/150923/salesforce/vs/helpshift)

# Compare Salesforce Service Cloud vs Helpshift

Canonical: https://www.capterra.co.uk/compare/136189/150923/salesforce/vs/helpshift

> Detailed comparison between Salesforce Service Cloud and Helpshift. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Helpshift |
| **Overall rating** | 4.5/5 | 3.9/5 |
| **Total Reviews** | 820 | 29 |
| **Starting Price** | £20.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### Helpshift

Designed for businesses of all sizes, Helpshift is a comprehensive customer service solution that enhances support with AI-powered automation, Smart Intent recognition, Language AI, and more.

## Key features

### Salesforce Service Cloud

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Screen Sharing
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Helpshift

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Help Desk Management
- Live Chat
- Multi-Channel Communication
- Real-Time Chat
- Real-Time Data
- Screen Sharing
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.co.uk/software/136189/salesforce)
- [View Helpshift Profile](https://www.capterra.co.uk/software/150923/helpshift)
- [View Original Comparison](https://www.capterra.co.uk/compare/136189/150923/salesforce/vs/helpshift)

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