---
description: Side-by-side comparison of Salesforce Service Cloud vs ICE Click-to-Chat. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud vs ICE Click-to-Chat Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> ICE Click-to-Chat](https://www.capterra.co.uk/compare/136189/142506/salesforce/vs/ice-chat)

# Compare Salesforce Service Cloud vs ICE Click-to-Chat

Canonical: https://www.capterra.co.uk/compare/136189/142506/salesforce/vs/ice-chat

> Detailed comparison between Salesforce Service Cloud and ICE Click-to-Chat. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | ICE Click-to-Chat |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 824 | 16 |
| **Starting Price** | £20.00 | US$45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### ICE Click-to-Chat

Contact/Call Centers, any website that experiences good flow of visitors, organizations that need to support online customers, e-commerce websites

## Key features

### Salesforce Service Cloud

- Asset Tracking
- Autoresponders
- Call Tracking
- Canned Responses
- Computer Telephony Integration
- Customer Complaint Tracking
- Customisable Branding
- File Sharing
- Geotargeting
- Lead Management
- Mobile Access
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Service History
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

### ICE Click-to-Chat

- Autoresponders
- Canned Responses
- Customisable Branding
- File Sharing
- Geotargeting
- Mobile Access
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Reporting/Analytics
- Screen Sharing
- Third-Party Integrations
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.co.uk/software/136189/salesforce)
- [View ICE Click-to-Chat Profile](https://www.capterra.co.uk/software/142506/ice-chat)
- [View Original Comparison](https://www.capterra.co.uk/compare/136189/142506/salesforce/vs/ice-chat)

-----

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