---
description: Side-by-side comparison of Salesforce Service Cloud vs HaloCRM. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: Salesforce Service Cloud vs HaloCRM Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Salesforce Service Cloud \<span\>vs\</span\> HaloCRM](https://www.capterra.co.uk/compare/136189/1041683/salesforce/vs/halocrm)

# Compare Salesforce Service Cloud vs HaloCRM

Canonical: https://www.capterra.co.uk/compare/136189/1041683/salesforce/vs/halocrm

> Detailed comparison between Salesforce Service Cloud and HaloCRM. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | HaloCRM |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 824 | 3 |
| **Starting Price** | £20.00 | US$45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### HaloCRM

Ideally suited to companies of all sizes, in any industry, looking for an intuitive, omnichannel customer service solution.

## Key features

### Salesforce Service Cloud

- API
- Activity Tracking
- CRM
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Reporting
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### HaloCRM

- API
- Activity Tracking
- CRM
- Customer Database
- Customisable Branding
- Customisable Templates
- Dashboard
- Email Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Reporting
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.co.uk/software/136189/salesforce)
- [View HaloCRM Profile](https://www.capterra.co.uk/software/1041683/halocrm)
- [View Original Comparison](https://www.capterra.co.uk/compare/136189/1041683/salesforce/vs/halocrm)

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