---
description: Side-by-side comparison of Salesforce Service Cloud vs Amazon Connect. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Salesforce Service Cloud vs Amazon Connect Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Insurance CRM Software](/directory/32554/insurance-crm/software) > [Salesforce Service Cloud \<span\>vs\</span\> Amazon Connect](https://www.capterra.co.uk/compare/136189/1017140/salesforce/vs/amazon-connect)

# Compare Salesforce Service Cloud vs Amazon Connect

Canonical: https://www.capterra.co.uk/compare/136189/1017140/salesforce/vs/amazon-connect

> Detailed comparison between Salesforce Service Cloud and Amazon Connect. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Salesforce Service Cloud | Amazon Connect |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 820 | 92 |
| **Starting Price** | £20.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Salesforce Service Cloud

Salesforce Service Cloud is used by contact centers, IT departments, HR departments, field service operations, and customer support teams.

### Amazon Connect

Contact centers, customer service departments, call centers, and customer support operations.

## Key features

### Salesforce Service Cloud

- API
- Activity Tracking
- Automatic Call Distribution
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Callback Scheduling
- Campaign Management
- Chat/Messaging
- Dashboard
- Monitoring
- Multi-Channel Communication
- Outbound Call Centre
- Predictive Dialer
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Workforce Management

### Amazon Connect

- API
- Activity Tracking
- Automatic Call Distribution
- Call Centre Management
- Call Monitoring
- Call Recording
- Call Routing
- Call Tracking
- Callback Scheduling
- Campaign Management
- Chat/Messaging
- Dashboard
- Monitoring
- Multi-Channel Communication
- Outbound Call Centre
- Predictive Dialer
- Real-Time Monitoring
- Real-Time Reporting
- Reporting/Analytics
- Workforce Management

## Links

- [View Salesforce Service Cloud Profile](https://www.capterra.co.uk/software/136189/salesforce)
- [View Amazon Connect Profile](https://www.capterra.co.uk/software/1017140/amazon-connect)
- [View Original Comparison](https://www.capterra.co.uk/compare/136189/1017140/salesforce/vs/amazon-connect)

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