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C2-ITSM vs Serviceware Processes
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
Starting Price
US$44.00/month
€75.00/month
Ratings
Overall
4.3 (14)Overall
Best for
IT Manager, IT Director, CIO's, system administrators and support technical resources.
IT departments in all verticals requiring an integrated service model, comprehensive ITSM functionalities including service catalogue and an excellent service experience choose Serviceware Processes.
Features
- Asset Lifecycle Management
- Change Management
- Configuration Management
- Customisable Branding
- Dashboard Creation
- Help Desk Management
- Inventory Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
- Asset Lifecycle Management
- Change Management
- Configuration Management
- Customisable Branding
- Dashboard Creation
- Help Desk Management
- Inventory Management
- Knowledge Base Management
- Service Level Agreement (SLA) Management
- Support Ticket Tracking
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat