---
description: Side-by-side comparison of VICIdial vs Connex One. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: VICIdial vs Connex One Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [VICIdial \<span\>vs\</span\> Connex One](https://www.capterra.co.uk/compare/135842/179275/vicidial/vs/connex-one)

# Compare VICIdial vs Connex One

Canonical: https://www.capterra.co.uk/compare/135842/179275/vicidial/vs/connex-one

> Detailed comparison between VICIdial and Connex One. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | VICIdial | Connex One |
| **Overall rating** | 4.7/5 | 3.0/5 |
| **Total Reviews** | 264 | 3 |
| **Starting Price** | US$400.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep) |
| **Training** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### VICIdial

Any company wanting a contact center solution without vendor lock-in.

### Connex One

Connex One is a cloud based, omni-channel engagement platform. Much more than just a predictive dialler, it has enhanced functionality and data analytics to give you a deeper understanding.

## Key features

### VICIdial

- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Call Centre Management
- Call Scripting
- Call Tagging
- Call Tracking
- Computer Telephony Integration
- Email Management
- FCC Compliance
- Interaction Tracking
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Management
- Real-Time Data
- Recording
- Reporting/Analytics

### Connex One

- Call Centre Management
- Email Management
- Interaction Tracking
- Live Chat
- Multi-Channel Communication
- Reporting/Analytics

## Links

- [View VICIdial Profile](https://www.capterra.co.uk/software/135842/vicidial)
- [View Connex One Profile](https://www.capterra.co.uk/software/179275/connex-one)
- [View Original Comparison](https://www.capterra.co.uk/compare/135842/179275/vicidial/vs/connex-one)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"VICIdial vs Connex One Comparison - Capterra UK 2026","description":"Side-by-side comparison of VICIdial vs Connex One. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/135842/179275/vicidial/vs/connex-one","about":[{"@id":"https://www.capterra.co.uk/software/135842/vicidial#software"},{"@id":"https://www.capterra.co.uk/software/179275/connex-one#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/135842/179275/vicidial/vs/connex-one#breadcrumblist"},"@id":"https://www.capterra.co.uk/compare/135842/179275/vicidial/vs/connex-one#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"VICIdial","description":"Open source contact center software with predictive dialer capabilities. Handles inbound, outbound, and blended phone calls, as well as inbound email and customer website chat.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1eaf5f97-f1c5-44a3-8a1a-ac2948999475.png","url":"https://www.capterra.co.uk/software/135842/vicidial","@id":"https://www.capterra.co.uk/software/135842/vicidial#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":264},"offers":{"price":"400","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"Connex One","description":"Omni-channel engagement platform, it has enhanced functionality and data analytics to give you a deeper understanding of your customers","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b248cfaf-a981-4dd5-acba-055ce30aeaba.png","url":"https://www.capterra.co.uk/software/179275/connex-one","@id":"https://www.capterra.co.uk/software/179275/connex-one#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":3.0,"bestRating":5,"ratingCount":3},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.uk/compare/135842/179275/vicidial/vs/connex-one#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"VICIdial vs Connex One","position":3,"item":"https://www.capterra.co.uk/compare/135842/179275/vicidial/vs/connex-one","@type":"ListItem"}]}]}
</script>