---
description: Side-by-side comparison of Help Sumo vs Zoho Desk. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Help Sumo vs Zoho Desk Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/30008/help-desk/software) > [Help Sumo \<span\>vs\</span\> Zoho Desk](https://www.capterra.co.uk/compare/135091/169505/help-sumo/vs/zoho-desk)

# Compare Help Sumo vs Zoho Desk

Canonical: https://www.capterra.co.uk/compare/135091/169505/help-sumo/vs/zoho-desk

> Detailed comparison between Help Sumo and Zoho Desk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Help Sumo | Zoho Desk |
| **Overall rating** | 5.0/5 | 4.5/5 |
| **Total Reviews** | 15 | 2211 |
| **Starting Price** | US$14.99 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Best for

### Help Sumo

Complete help desk solution to manage support tickets and support-related processes.

### Zoho Desk

Zoho Desk is used by customer service departments, help desk agents, IT support teams, call centers, field service technicians, and SaaS businesses of all sizes across multiple industries.

## Key features

### Help Sumo

- Alerts/Escalation
- Knowledge Base Management
- Real-Time Chat
- Self Service Portal
- Social Media Integration
- Ticket Management

### Zoho Desk

- Alerts/Escalation
- Automatic Call Distribution
- Call Tracking
- Computer Telephony Integration
- Configurable Workflow
- Customer Complaint Tracking
- Customisable Templates
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- Lead Management
- Monitoring
- Performance Management
- Real-Time Chat
- Real-Time Data
- Self Service Portal
- Social Media Integration
- Support Ticket Management
- Ticket Management
- Transfers/Routing

## Links

- [View Help Sumo Profile](https://www.capterra.co.uk/software/135091/help-sumo)
- [View Zoho Desk Profile](https://www.capterra.co.uk/software/169505/zoho-desk)
- [View Original Comparison](https://www.capterra.co.uk/compare/135091/169505/help-sumo/vs/zoho-desk)

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