---
description: Side-by-side comparison of Slack vs 8x8 Contact Center. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Slack vs 8x8 Contact Center Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Screen Sharing Software](/directory/31738/screen-sharing/software) > [Slack \<span\>vs\</span\> 8x8 Contact Center](https://www.capterra.co.uk/compare/135003/161523/slack/vs/contactnow)

# Compare Slack vs 8x8 Contact Center

Canonical: https://www.capterra.co.uk/compare/135003/161523/slack/vs/contactnow

> Detailed comparison between Slack and 8x8 Contact Center. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Slack | 8x8 Contact Center |
| **Overall rating** | 4.7/5 | 4.3/5 |
| **Total Reviews** | 24110 | 47 |
| **Starting Price** | US$8.75 | - |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Slack

Slack is used by engineering departments, IT professionals, customer service teams, sales representatives, project managers, marketing teams, HR departments, and security professionals.

### 8x8 Contact Center

Mid Market and Enterprise Companies who require call center technology.

## Key features

### Slack

- Alerts/Notifications
- CRM
- Call Recording
- Call Routing
- Chat/Messaging
- Customisable Templates
- Encryption
- Interaction Tracking
- Live Chat
- Monitoring
- Natural Language Processing
- Real-Time Data
- Recording
- Reporting/Analytics
- Scheduling
- Support Ticket Management
- Third-Party Integrations
- Whiteboard

### 8x8 Contact Center

- Alerts/Notifications
- Auto-Dialer
- CRM
- Call Recording
- Call Routing
- Chat/Messaging
- Computer Telephony Integration
- Interaction Tracking
- Live Chat
- Monitoring
- Real-Time Data
- Reporting/Analytics
- Third-Party Integrations

## Links

- [View Slack Profile](https://www.capterra.co.uk/software/135003/slack)
- [View 8x8 Contact Center Profile](https://www.capterra.co.uk/software/161523/contactnow)
- [View Original Comparison](https://www.capterra.co.uk/compare/135003/161523/slack/vs/contactnow)

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