---
description: Side-by-side comparison of NiCE CXone vs Gong.io. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
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title: NiCE CXone vs Gong.io Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [NiCE CXone \<span\>vs\</span\> Gong.io](https://www.capterra.co.uk/compare/134775/157969/incontact-call-center-software/vs/gong-io)

# Compare NiCE CXone vs Gong.io

Canonical: https://www.capterra.co.uk/compare/134775/157969/incontact-call-center-software/vs/gong-io

> Detailed comparison between NiCE CXone and Gong.io. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | NiCE CXone | Gong.io |
| **Overall rating** | 4.2/5 | 4.8/5 |
| **Total Reviews** | 581 | 560 |
| **Starting Price** | US$110.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### NiCE CXone

It is designed for organizations of all sizes that need to deliver voice, digital, and self-service customer experiences across all interaction channels.

### Gong.io

Designed for the entire revenue team of sales leaders, frontline sales managers, sales enablement, and account executives.

## Key features

### NiCE CXone

- AI/Machine Learning
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tagging
- Call Tracking
- Customisable Templates
- Dashboard
- Email Management
- Employee Scheduling
- File Transfer
- Multi-Channel Communication
- On-Demand Recording
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Recording
- Workflow Management

### Gong.io

- AI/Machine Learning
- Activity Tracking
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Scripting
- Call Tagging
- Call Tracking
- Customisable Templates
- Dashboard
- Email Management
- Employee Scheduling
- File Transfer
- Multi-Channel Communication
- On-Demand Recording
- Performance Management
- Performance Metrics
- Process/Workflow Automation
- Recording
- Workflow Management

## Links

- [View NiCE CXone Profile](https://www.capterra.co.uk/software/134775/incontact-call-center-software)
- [View Gong.io Profile](https://www.capterra.co.uk/software/157969/gong-io)
- [View Original Comparison](https://www.capterra.co.uk/compare/134775/157969/incontact-call-center-software/vs/gong-io)

-----

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