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CXone Mpower vs UniVoIP
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Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Learn more
US$71.00/month
US$7.00/month
Organizations of all sizes that need to deliver exceptional voice, digital, and self-service customer experiences across all interaction channels.
UniVoIP offers highly flexible and scalable phone solutions strategically designed to empower organizations and maximize workplace collaboration and productivity.
- Alerts/Escalation
- Automatic Call Distribution
- Call Logging
- Computer Telephony Integration
- Employee Scheduling
- Inbound Call Centre
- Manual Dialer
- Outbound Call Centre
- Performance Metrics
- Queue Management
- Alerts/Escalation
- Automatic Call Distribution
- Call Logging
- Computer Telephony Integration
- Employee Scheduling
- Inbound Call Centre
- Manual Dialer
- Outbound Call Centre
- Performance Metrics
- Queue Management
- Cloud-based
- On-premise
- Cloud-based
- On-premise
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
