---
description: Side-by-side comparison of Intercom vs Smith.ai. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Intercom vs Smith.ai Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Intercom \<span\>vs\</span\> Smith.ai](https://www.capterra.co.uk/compare/134347/181278/intercom/vs/smith-ai-live-website-chat)

# Compare Intercom vs Smith.ai

Canonical: https://www.capterra.co.uk/compare/134347/181278/intercom/vs/smith-ai-live-website-chat

> Detailed comparison between Intercom and Smith.ai. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Intercom | Smith.ai |
| **Overall rating** | 4.5/5 | 4.8/5 |
| **Total Reviews** | 1133 | 29 |
| **Starting Price** | US$39.00 | US$95.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Intercom

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

### Smith.ai

Smith.ai is most useful for growing businesses who need help answering calls. 24/7 AI Receptionist and professional human agents capture, screen, \&amp; book leads to convert new clients\!

## Key features

### Intercom

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- For Sales/Marketing
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Query Suggestions
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Transfers/Routing

### Smith.ai

- AI/Machine Learning
- API
- Activity Tracking
- CRM
- Configurable Workflow
- Customisable Branding
- Customisable Templates
- Dashboard
- Engagement Tracking
- For Sales/Marketing
- Lead Capture
- Live Chat
- Monitoring
- Multi-Channel Communication
- Natural Language Processing
- Query Suggestions
- Real-Time Data
- Social Media Integration
- Support Ticket Management
- Transfers/Routing

## Links

- [View Intercom Profile](https://www.capterra.co.uk/software/134347/intercom)
- [View Smith.ai Profile](https://www.capterra.co.uk/software/181278/smith-ai-live-website-chat)
- [View Original Comparison](https://www.capterra.co.uk/compare/134347/181278/intercom/vs/smith-ai-live-website-chat)

-----

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