---
description: Side-by-side comparison of Intercom vs Text Request. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Intercom vs Text Request Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Intercom \<span\>vs\</span\> Text Request](https://www.capterra.co.uk/compare/134347/167015/intercom/vs/text-request)

# Compare Intercom vs Text Request

Canonical: https://www.capterra.co.uk/compare/134347/167015/intercom/vs/text-request

> Detailed comparison between Intercom and Text Request. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Intercom | Text Request |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 1131 | 1193 |
| **Starting Price** | US$39.00 | US$59.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Intercom

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

### Text Request

Businesses that need a better way to connect with customers and employees.

## Key features

### Intercom

- API
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Templates
- Dashboard
- Live Chat
- Mass Texting
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Surveys & Feedback
- Template Management
- Transcripts/Chat History

### Text Request

- API
- Campaign Scheduling
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Templates
- Dashboard
- Live Chat
- Mass Texting
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- Reporting/Analytics
- Search/Filter
- Surveys & Feedback
- Template Management
- Transcripts/Chat History

## Links

- [View Intercom Profile](https://www.capterra.co.uk/software/134347/intercom)
- [View Text Request Profile](https://www.capterra.co.uk/software/167015/text-request)
- [View Original Comparison](https://www.capterra.co.uk/compare/134347/167015/intercom/vs/text-request)

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