---
description: Side-by-side comparison of Intercom vs Freshchat. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Intercom vs Freshchat Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Intercom \<span\>vs\</span\> Freshchat](https://www.capterra.co.uk/compare/134347/158117/intercom/vs/freshchat)

# Compare Intercom vs Freshchat

Canonical: https://www.capterra.co.uk/compare/134347/158117/intercom/vs/freshchat

> Detailed comparison between Intercom and Freshchat. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Intercom | Freshchat |
| **Overall rating** | 4.5/5 | 4.1/5 |
| **Total Reviews** | 1131 | 115 |
| **Starting Price** | US$39.00 | ₹1,799.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### Intercom

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

### Freshchat

Freshchat target market comprises customer support,  teams of Saas, and eCommerce companies with up to 50 team members using the product.

## Key features

### Intercom

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Code-free Development
- Customer Communication
- Customisable Branding
- Customisable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Process/Workflow Automation
- Query Suggestions
- Real-Time Data
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

### Freshchat

- AI/Machine Learning
- API
- CRM
- Chat/Messaging
- Code-free Development
- Customer Communication
- Customisable Branding
- Customisable Templates
- Dashboard
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Process/Workflow Automation
- Query Suggestions
- Real-Time Data
- SSL Security
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing

## Links

- [View Intercom Profile](https://www.capterra.co.uk/software/134347/intercom)
- [View Freshchat Profile](https://www.capterra.co.uk/software/158117/freshchat)
- [View Original Comparison](https://www.capterra.co.uk/compare/134347/158117/intercom/vs/freshchat)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Intercom vs Freshchat Comparison - Capterra UK 2026","description":"Side-by-side comparison of Intercom vs Freshchat. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/134347/158117/intercom/vs/freshchat","about":[{"@id":"https://www.capterra.co.uk/software/134347/intercom#software"},{"@id":"https://www.capterra.co.uk/software/158117/freshchat#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/134347/158117/intercom/vs/freshchat#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.capterra.co.uk/compare/134347/158117/intercom/vs/freshchat#webpage","isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"inLanguage":"en-GB","publisher":{"@id":"https://www.capterra.co.uk/#organization"}},{"name":"Intercom","description":"Intercom is an AI-powered customer service platform that combines Fin, an AI agent, with a helpdesk to support customer interactions. Fin resolves complex queries across channels and continuously learns from company knowledge and policies. The platform features a patented AI architecture designed for accuracy and reliability.\n\nThe Intercom Helpdesk includes AI tools such as Copilot, which provides guidance, troubleshooting, and translation capabilities. The interface and workflows support collaboration and issue resolution for human agents.\n\nIntercom operates as an integrated platform where AI and human support systems function together. Fin learns from agent responses, and agents use AI tools to enhance their work. The platform serves as a self-improving system that adapts over time to support customer service operations.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7e464bec-b243-416d-b77e-cbd606f37ee2.png","url":"https://www.capterra.co.uk/software/134347/intercom","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/134347/intercom#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":1131},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Freshchat","description":"Freshchat is the modern messaging solution that delivers effortless customer service for the digital-first customer by bringing together artificial and human intelligence across messaging channels.\n\nWith the world moving towards contactless service, customers expect on-demand, personalised support on familiar channels that are easily accessible.\n\nThis is where businesses use Freshchat's powerful messaging platform to service their customers on various digital channels using a blend of automation","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6fb8eddb-f0c4-4037-9d41-b937e82286ae.png","url":"https://www.capterra.co.uk/software/158117/freshchat","@type":"SoftwareApplication","@id":"https://www.capterra.co.uk/software/158117/freshchat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.1,"bestRating":5,"ratingCount":115},"offers":{"price":"1799","@type":"Offer","priceCurrency":"INR"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/22/customer-service/software","@type":"ListItem"},{"name":"Intercom vs Freshchat","position":3,"item":"https://www.capterra.co.uk/compare/134347/158117/intercom/vs/freshchat","@type":"ListItem"}],"@id":"https://www.capterra.co.uk/compare/134347/158117/intercom/vs/freshchat#breadcrumblist"}]}
</script>