---
description: Side-by-side comparison of Intercom vs Missive. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Intercom vs Missive Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Intercom \<span\>vs\</span\> Missive](https://www.capterra.co.uk/compare/134347/152884/intercom/vs/missive)

# Compare Intercom vs Missive

Canonical: https://www.capterra.co.uk/compare/134347/152884/intercom/vs/missive

> Detailed comparison between Intercom and Missive. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Intercom | Missive |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 1131 | 147 |
| **Starting Price** | US$39.00 | US$18.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### Intercom

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

### Missive

Small/medium businesses, digital agencies, consulting firms, logistics companies, design studios, e-commerce stores, rental agencies, marketing agencies, law firms, and customer support departments.

## Key features

### Intercom

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customisable Templates
- Email Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- SSL Security
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Workflow Management

### Missive

- API
- Activity Tracking
- CRM
- Canned Responses
- Chat/Messaging
- Customer Database
- Customer Service Analytics
- Customisable Templates
- Email Management
- Lead Management
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- SSL Security
- Single Sign On
- Social Media Integration
- Support Ticket Management
- Transcripts/Chat History
- Workflow Management

## Links

- [View Intercom Profile](https://www.capterra.co.uk/software/134347/intercom)
- [View Missive Profile](https://www.capterra.co.uk/software/152884/missive)
- [View Original Comparison](https://www.capterra.co.uk/compare/134347/152884/intercom/vs/missive)

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