---
description: Side-by-side comparison of Intercom vs Slack. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Intercom vs Slack Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Intercom \<span\>vs\</span\> Slack](https://www.capterra.co.uk/compare/134347/135003/intercom/vs/slack)

# Compare Intercom vs Slack

Canonical: https://www.capterra.co.uk/compare/134347/135003/intercom/vs/slack

> Detailed comparison between Intercom and Slack. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Intercom | Slack |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 1131 | 24046 |
| **Starting Price** | US$39.00 | US$8.75 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Best for

### Intercom

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

### Slack

Slack is used by engineering departments, IT professionals, customer service teams, sales representatives, project managers, marketing teams, HR departments, and security professionals.

## Key features

### Intercom

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customisable Templates
- Live Chat
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Real-Time Chat
- Real-Time Data
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

### Slack

- API
- Activity Tracking
- CRM
- Chat/Messaging
- Customisable Templates
- Live Chat
- Monitoring
- Multi-Channel Communication
- Prioritisation
- Real-Time Chat
- Real-Time Data
- Reporting/Analytics
- SSL Security
- Screen Sharing
- Search/Filter
- Single Sign On
- Support Ticket Management
- Surveys & Feedback
- Transcripts/Chat History
- Workflow Management

## Links

- [View Intercom Profile](https://www.capterra.co.uk/software/134347/intercom)
- [View Slack Profile](https://www.capterra.co.uk/software/135003/slack)
- [View Original Comparison](https://www.capterra.co.uk/compare/134347/135003/intercom/vs/slack)

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