---
description: Side-by-side comparison of Intercom vs Text. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Intercom vs Text Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Intercom \<span\>vs\</span\> Text](https://www.capterra.co.uk/compare/134347/1078275/intercom/vs/Text-App)

# Compare Intercom vs Text

Canonical: https://www.capterra.co.uk/compare/134347/1078275/intercom/vs/Text-App

> Detailed comparison between Intercom and Text. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Intercom | Text |
| **Overall rating** | 4.5/5 | 4.7/5 |
| **Total Reviews** | 1133 | 28 |
| **Starting Price** | US$39.00 | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Intercom

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

### Text

Ecommerce and online businesses, from small teams to mid-market. Customer service, support, and sales teams of 2–50 agents.

## Key features

### Intercom

- AI/Machine Learning
- API
- Configurable Workflow
- Customer Communication
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Engagement Tracking
- Help Desk Management
- Interactive Content
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Natural Language Processing
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

### Text

- AI/Machine Learning
- API
- Configurable Workflow
- Customer Communication
- Customer Service Analytics
- Customisable Templates
- Dashboard
- Engagement Tracking
- Help Desk Management
- Interactive Content
- Lead Capture
- Lead Management
- Live Chat
- Monitoring
- Natural Language Processing
- Real-Time Data
- Support Ticket Management
- Surveys & Feedback
- Transfers/Routing
- Website Integration

## Links

- [View Intercom Profile](https://www.capterra.co.uk/software/134347/intercom)
- [View Text Profile](https://www.capterra.co.uk/software/1078275/Text-App)
- [View Original Comparison](https://www.capterra.co.uk/compare/134347/1078275/intercom/vs/Text-App)

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