---
description: Side-by-side comparison of Intercom vs Kindly. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Intercom vs Kindly Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/32448/chatbot/software) > [Intercom \<span\>vs\</span\> Kindly](https://www.capterra.co.uk/compare/134347/1021096/intercom/vs/kindly)

# Compare Intercom vs Kindly

Canonical: https://www.capterra.co.uk/compare/134347/1021096/intercom/vs/kindly

> Detailed comparison between Intercom and Kindly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Intercom | Kindly |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 1131 | 2 |
| **Starting Price** | US$39.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | - |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Intercom

Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries.

### Kindly

Kindly is used all across the world and in every industry. From mid-market to enterprise, companies such as Norwegian Air, Helly Hansen, and Hertz utilize the Kindly platform.

## Key features

### Intercom

- AI/Machine Learning
- API
- Chat/Messaging
- Code-free Development
- Customer Communication
- Customisable Branding
- Email Management
- Engagement Tracking
- For Sales/Marketing
- Lead Capture
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Performance Metrics
- Real-time Conversations
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Website Integration

### Kindly

- AI/Machine Learning
- API
- Chat/Messaging
- Code-free Development
- Customer Communication
- Customisable Branding
- Email Management
- Engagement Tracking
- For Sales/Marketing
- Lead Capture
- Live Chat
- Multi-Channel Communication
- Natural Language Processing
- Performance Metrics
- Real-time Conversations
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Surveys & Feedback
- Website Integration

## Links

- [View Intercom Profile](https://www.capterra.co.uk/software/134347/intercom)
- [View Kindly Profile](https://www.capterra.co.uk/software/1021096/kindly)
- [View Original Comparison](https://www.capterra.co.uk/compare/134347/1021096/intercom/vs/kindly)

-----

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