---
description: Side-by-side comparison of GetFeedback vs Hotjar. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: GetFeedback vs Hotjar Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/30671/customer-experience/software) > [GetFeedback \<span\>vs\</span\> Hotjar](https://www.capterra.co.uk/compare/133180/163516/getfeedback/vs/hotjar)

# Compare GetFeedback vs Hotjar

Canonical: https://www.capterra.co.uk/compare/133180/163516/getfeedback/vs/hotjar

> Detailed comparison between GetFeedback and Hotjar. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | GetFeedback | Hotjar |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 53 | 541 |
| **Starting Price** | US$50.00 | US$39.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### GetFeedback

Global brands trust GetFeedback and Salesforce for real-time insights into the health of their customers.

### Hotjar

Businesses of all sizes, selling to consumers online. Web/UX Designers, Digital Marketers, Product Managers, UX Researchers, Data Analysts.

## Key features

### GetFeedback

- API
- Activity Tracking
- Commenting/Notes
- Customisable Branding
- Customisable Templates
- Dashboard
- Data Analysis Tools
- Engagement Tracking
- Mobile Survey
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Search/Filter
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- URL Customisation

### Hotjar

- API
- Activity Tracking
- Commenting/Notes
- Customisable Branding
- Customisable Templates
- Dashboard
- Data Analysis Tools
- Engagement Tracking
- Mobile Survey
- Multi-Channel Communication
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Search/Filter
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- URL Customisation

## Links

- [View GetFeedback Profile](https://www.capterra.co.uk/software/133180/getfeedback)
- [View Hotjar Profile](https://www.capterra.co.uk/software/163516/hotjar)
- [View Original Comparison](https://www.capterra.co.uk/compare/133180/163516/getfeedback/vs/hotjar)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetFeedback vs Hotjar Comparison - Capterra UK 2026","description":"Side-by-side comparison of GetFeedback vs Hotjar. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/133180/163516/getfeedback/vs/hotjar","about":[{"@id":"https://www.capterra.co.uk/software/133180/getfeedback#software"},{"@id":"https://www.capterra.co.uk/software/163516/hotjar#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/133180/163516/getfeedback/vs/hotjar#breadcrumblist"},"@id":"https://www.capterra.co.uk/compare/133180/163516/getfeedback/vs/hotjar#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"publisher":{"@id":"https://www.capterra.co.uk/#organization"},"inLanguage":"en-GB"},{"name":"GetFeedback","description":"With GetFeedback for Salesforce, you can automatically collect customer feedback at critical touchpoints in the customer journey. Pull more context into your surveys then push feedback into Salesforce so you can measure valuable customer metrics like NPS, CSAT, or CES and take intelligent action to improve your customer experience. GetFeedback customers see a 240% increase in response rates and 7x faster implementation than other cx survey platforms.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/f4b9ca93-63f1-4cd0-aff0-1e842d9b98f7.png","url":"https://www.capterra.co.uk/software/133180/getfeedback","@id":"https://www.capterra.co.uk/software/133180/getfeedback#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":53},"offers":{"price":"50","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"name":"Hotjar","description":"Hotjar is a website analytics and user behavior tracking software that provides visual insights into online interactions. The platform offers heatmaps displaying where visitors click and scroll, session recordings that capture navigation patterns, surveys for collecting direct feedback, and feedback widgets for gathering real-time input from users.\n\nHotjar combines quantitative data with qualitative insights, helping identify friction points and inform decisions to enhance user experience. The system integrates with tools like Google Analytics and Zapier to streamline workflows. The platform features a user-friendly interface that makes it straightforward to understand website performance and visitor behavior. Hotjar provides businesses with comprehensive tools to visualize and analyze how people interact with their websites.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/5f5007c9-63c1-4a98-ba41-f06cfe40643c.png","url":"https://www.capterra.co.uk/software/163516/hotjar","@id":"https://www.capterra.co.uk/software/163516/hotjar#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":541},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.uk/compare/133180/163516/getfeedback/vs/hotjar#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Experience Software","position":2,"item":"/directory/30671/customer-experience/software","@type":"ListItem"},{"name":"GetFeedback vs Hotjar","position":3,"item":"https://www.capterra.co.uk/compare/133180/163516/getfeedback/vs/hotjar","@type":"ListItem"}]}]}
</script>