---
description: Side-by-side comparison of Conversational Cloud vs Zendesk Suite. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Conversational Cloud vs Zendesk Suite Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Social Media Marketing Tools](/directory/30781/social-media-marketing/software) > [Conversational Cloud \<span\>vs\</span\> Zendesk Suite](https://www.capterra.co.uk/compare/133021/164283/conversational-cloud/vs/zendesk)

# Compare Conversational Cloud vs Zendesk Suite

Canonical: https://www.capterra.co.uk/compare/133021/164283/conversational-cloud/vs/zendesk

> Detailed comparison between Conversational Cloud and Zendesk Suite. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Conversational Cloud | Zendesk Suite |
| **Overall rating** | 4.3/5 | 4.4/5 |
| **Total Reviews** | 41 | 4072 |
| **Starting Price** | US$1.00 | £45.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Conversational Cloud

Businesses of all sizes who are looking to transform how they communicate with their consumers to increase sales \&amp; improve customer care through web chat, SMS, Apple Business Chat, WhatsApp, and more.

### Zendesk Suite

Businesses of all sizes in retail, financial services, education, government, transportation, manufacturing, software, healthcare, telecommunications, media, and more.

## Key features

### Conversational Cloud

- API
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

### Zendesk Suite

- API
- CRM
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Customisable Branding
- Dashboard
- Email Management
- Live Chat
- Multi-Channel Communication
- Real-Time Analytics
- Reporting/Analytics
- Screen Sharing
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Transcripts/Chat History
- Transfers/Routing

## Links

- [View Conversational Cloud Profile](https://www.capterra.co.uk/software/133021/conversational-cloud)
- [View Zendesk Suite Profile](https://www.capterra.co.uk/software/164283/zendesk)
- [View Original Comparison](https://www.capterra.co.uk/compare/133021/164283/conversational-cloud/vs/zendesk)

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