---
description: Side-by-side comparison of Freshservice vs ServiceNow Customer Service Management. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs ServiceNow Customer Service Management Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [Freshservice \<span\>vs\</span\> ServiceNow Customer Service Management](https://www.capterra.co.uk/compare/132997/192052/freshservice/vs/servicenow-customer-service-management)

# Compare Freshservice vs ServiceNow Customer Service Management

Canonical: https://www.capterra.co.uk/compare/132997/192052/freshservice/vs/servicenow-customer-service-management

> Detailed comparison between Freshservice and ServiceNow Customer Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | ServiceNow Customer Service Management |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 685 | 151 |
| **Starting Price** | £15.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### ServiceNow Customer Service Management

Enterprise-wide Service, Operations, and Customer Experience Buyer Groups

## Key features

### Freshservice

- API
- CRM
- Chat/Messaging
- Configurable Workflow
- Content Management
- Email Management
- Full Text Search
- Help Desk Management
- Issue Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Process/Workflow Automation
- Real-Time Data
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

### ServiceNow Customer Service Management

- API
- CRM
- Chat/Messaging
- Configurable Workflow
- Content Management
- Email Management
- Full Text Search
- Help Desk Management
- Issue Management
- Live Chat
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Prioritisation
- Process/Workflow Automation
- Real-Time Data
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management

## Links

- [View Freshservice Profile](https://www.capterra.co.uk/software/132997/freshservice)
- [View ServiceNow Customer Service Management Profile](https://www.capterra.co.uk/software/192052/servicenow-customer-service-management)
- [View Original Comparison](https://www.capterra.co.uk/compare/132997/192052/freshservice/vs/servicenow-customer-service-management)

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