---
description: Side-by-side comparison of Freshservice vs illumin. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs illumin Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [Freshservice \<span\>vs\</span\> illumin](https://www.capterra.co.uk/compare/132997/186775/freshservice/vs/illumin)

# Compare Freshservice vs illumin

Canonical: https://www.capterra.co.uk/compare/132997/186775/freshservice/vs/illumin

> Detailed comparison between Freshservice and illumin. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | illumin |
| **Overall rating** | 4.5/5 | 5.0/5 |
| **Total Reviews** | 685 | 1 |
| **Starting Price** | £15.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### illumin

Legal, corporate, medical, organisation, and public libraries

## Key features

### Freshservice

- API
- Asset Tracking
- Automated Discovery
- Catalog Management
- Commenting/Notes
- Customer Complaint Tracking
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Storage
- Drag & Drop Editor
- Email Alerts
- Feedback Management
- For IT Project Management
- Issue Scheduling
- Knowledge Management
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Templates

### illumin

- API
- Catalog Management
- Commenting/Notes
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Storage
- Drag & Drop Editor
- Email Alerts
- Feedback Management
- Knowledge Management
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Templates

## Links

- [View Freshservice Profile](https://www.capterra.co.uk/software/132997/freshservice)
- [View illumin Profile](https://www.capterra.co.uk/software/186775/illumin)
- [View Original Comparison](https://www.capterra.co.uk/compare/132997/186775/freshservice/vs/illumin)

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