---
description: Side-by-side comparison of Freshservice vs Swimlane. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs Swimlane Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [Freshservice \<span\>vs\</span\> Swimlane](https://www.capterra.co.uk/compare/132997/175440/freshservice/vs/swimlane)

# Compare Freshservice vs Swimlane

Canonical: https://www.capterra.co.uk/compare/132997/175440/freshservice/vs/swimlane

> Detailed comparison between Freshservice and Swimlane. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Swimlane |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 685 | 1 |
| **Starting Price** | £15.00 | - |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Windows (Desktop), Linux (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Swimlane

Security automation designed for banking, insurance, healthcare, retail, and other businesses around the world with the need to orchestrate security and automate incident response.

## Key features

### Freshservice

- API
- Asset Tracking
- Audit Trail
- Automated Discovery
- Collaboration Tools
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customisable Templates
- Data Visualisation
- For IT Project Management
- IT Incident Management
- Incident Management
- Incident Reporting
- Investigation Management
- Issue Scheduling
- Performance Metrics
- Process/Workflow Automation
- Reporting/Analytics
- Task Management
- Third-Party Integrations

### Swimlane

- API
- Audit Trail
- Collaboration Tools
- Corrective and Preventive Actions (CAPA)
- Data Visualisation
- IT Incident Management
- Incident Management
- Incident Reporting
- Investigation Management
- Performance Metrics
- Process/Workflow Automation
- Reporting/Analytics
- Task Management
- Third-Party Integrations

## Links

- [View Freshservice Profile](https://www.capterra.co.uk/software/132997/freshservice)
- [View Swimlane Profile](https://www.capterra.co.uk/software/175440/swimlane)
- [View Original Comparison](https://www.capterra.co.uk/compare/132997/175440/freshservice/vs/swimlane)

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