---
description: Side-by-side comparison of Freshservice vs Dynamics 365. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs Dynamics 365 Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [Freshservice \<span\>vs\</span\> Dynamics 365](https://www.capterra.co.uk/compare/132997/157279/freshservice/vs/dynamics-365)

# Compare Freshservice vs Dynamics 365

Canonical: https://www.capterra.co.uk/compare/132997/157279/freshservice/vs/dynamics-365

> Detailed comparison between Freshservice and Dynamics 365. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Dynamics 365 |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 719 | 5823 |
| **Starting Price** | £15.00 | US$50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Dynamics 365

Dynamics 365 is a software that acommodates households, individuals, and enterprises of all sizes.

## Key features

### Freshservice

- API
- Activity Tracking
- Billing & Invoicing
- CRM
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- HR Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Data
- Scheduling
- Status Tracking
- Supplier Management
- Support Ticket Management

### Dynamics 365

- API
- Activity Tracking
- Billing & Invoicing
- CRM
- Chat/Messaging
- Customisable Branding
- Customisable Templates
- Dashboard
- Document Management
- Email Management
- HR Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Project Management
- Real-Time Data
- Scheduling
- Status Tracking
- Supplier Management
- Support Ticket Management

## Links

- [View Freshservice Profile](https://www.capterra.co.uk/software/132997/freshservice)
- [View Dynamics 365 Profile](https://www.capterra.co.uk/software/157279/dynamics-365)
- [View Original Comparison](https://www.capterra.co.uk/compare/132997/157279/freshservice/vs/dynamics-365)

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