---
description: Side-by-side comparison of Freshservice vs HESK. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs HESK Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [Freshservice \<span\>vs\</span\> HESK](https://www.capterra.co.uk/compare/132997/156452/freshservice/vs/hesk)

# Compare Freshservice vs HESK

Canonical: https://www.capterra.co.uk/compare/132997/156452/freshservice/vs/hesk

> Detailed comparison between Freshservice and HESK. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | HESK |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 685 | 8 |
| **Starting Price** | £15.00 | US$39.95 |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### HESK

The software offers helpdesk capabilities to information technology (IT) organizations.

## Key features

### Freshservice

- Asset Tracking
- Automated Discovery
- Completion Tracking
- Customer Complaint Tracking
- Customisable Templates
- Customizable Fields
- For IT Project Management
- IT Asset Management
- Issue Scheduling
- Knowledge Base Management
- Mobile Alerts
- Monitoring
- Real-Time Chat
- Real-Time Data
- Requirements Management
- Risk Analysis
- Scheduling
- Self Service Portal
- Support Ticket Management
- Ticket Management

### HESK

- Customizable Fields
- IT Asset Management
- Knowledge Base Management
- Real-Time Chat
- Self Service Portal
- Ticket Management

## Links

- [View Freshservice Profile](https://www.capterra.co.uk/software/132997/freshservice)
- [View HESK Profile](https://www.capterra.co.uk/software/156452/hesk)
- [View Original Comparison](https://www.capterra.co.uk/compare/132997/156452/freshservice/vs/hesk)

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