---
description: Side-by-side comparison of Freshservice vs MSP Manager. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs MSP Manager Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [Freshservice \<span\>vs\</span\> MSP Manager](https://www.capterra.co.uk/compare/132997/149462/freshservice/vs/msp-manager)

# Compare Freshservice vs MSP Manager

Canonical: https://www.capterra.co.uk/compare/132997/149462/freshservice/vs/msp-manager

> Detailed comparison between Freshservice and MSP Manager. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | MSP Manager |
| **Overall rating** | 4.5/5 | 3.9/5 |
| **Total Reviews** | 720 | 15 |
| **Starting Price** | £15.00 | US$49.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### MSP Manager

Whether you're an IT service provider serving 5 or 105 customers, you can get organized, provide better customer service and make sure every hour is billed with MSP Manager.

## Key features

### Freshservice

- Activity Dashboard
- Alerts/Escalation
- Assignment Management
- Billing & Invoicing
- Client Portal
- Collaboration Tools
- Customisable Branding
- Dashboard
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Monitoring
- Project Management
- Recurring Issues
- Reporting & Statistics
- Scheduling
- Support Ticket Tracking
- Task Management
- Ticket Management

### MSP Manager

- Activity Dashboard
- Alerts/Escalation
- Assignment Management
- Billing & Invoicing
- Client Portal
- Collaboration Tools
- Customisable Branding
- Dashboard
- Help Desk Management
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management
- Monitoring
- Project Management
- Recurring Issues
- Reporting & Statistics
- Scheduling
- Support Ticket Tracking
- Task Management
- Ticket Management

## Links

- [View Freshservice Profile](https://www.capterra.co.uk/software/132997/freshservice)
- [View MSP Manager Profile](https://www.capterra.co.uk/software/149462/msp-manager)
- [View Original Comparison](https://www.capterra.co.uk/compare/132997/149462/freshservice/vs/msp-manager)

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