---
description: Side-by-side comparison of Freshservice vs Complaints Pro. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Freshservice vs Complaints Pro Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Incident Management Software](/directory/31332/incident-management/software) > [Freshservice \<span\>vs\</span\> Complaints Pro](https://www.capterra.co.uk/compare/132997/138929/freshservice/vs/complaints-pro)

# Compare Freshservice vs Complaints Pro

Canonical: https://www.capterra.co.uk/compare/132997/138929/freshservice/vs/complaints-pro

> Detailed comparison between Freshservice and Complaints Pro. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshservice | Complaints Pro |
| **Overall rating** | 4.6/5 | 4.5/5 |
| **Total Reviews** | 803 | 2 |
| **Starting Price** | £15.00 | US$100.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Documentation |

## Best for

### Freshservice

Freshservice scales from mid-market to enterprises, supporting IT, HR, finance, and more across industries like government, manufacturing, healthcare, retail, and tech on one unified platform.

### Complaints Pro

Ideal for businesses in food manufacturing, banking, insurance, finance, and telecommunications industries, it is a complaint management tool that responds to customer queries.

## Key features

### Freshservice

- Asset Tracking
- Automated Discovery
- Case Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Customisable Templates
- Feedback Management
- For IT Project Management
- Forms Management
- Issue Scheduling
- Issue Tracking
- Mobile Alerts
- Monitoring
- Real-Time Data
- Risk Analysis
- Routing
- Scheduling
- Self Service Portal
- Support Ticket Management
- Survey/Poll Management

### Complaints Pro

- Case Management
- Corrective and Preventive Actions (CAPA)
- Customer Complaint Tracking
- Feedback Management
- Forms Management
- Issue Tracking
- Routing
- Self Service Portal
- Survey/Poll Management

## Links

- [View Freshservice Profile](https://www.capterra.co.uk/software/132997/freshservice)
- [View Complaints Pro Profile](https://www.capterra.co.uk/software/138929/complaints-pro)
- [View Original Comparison](https://www.capterra.co.uk/compare/132997/138929/freshservice/vs/complaints-pro)

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