Reamaze vs Spiceworks IT Help Desk

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Who Uses This Software?

Re:amaze is designed for all businesses ranging from startups with high growth apps to eCommerce businesses operating multiple online storefronts.
System Administrators and IT managers or directors and MSPs who provide Information Technology (IT) services for businesses in all industries around the world.
Pricing

Starting Price

US$20.00/month
US$0.01/one-time

Free Trial

  • Yes
  • Yes

Free Version

  • No
  • Yes

Details

Basic: $20 per user per month Plus: $40 per user per month
Spiceworks is a free IT help desk solution.
Product Details

Platform

Web/Installed

Mobile

Web/Installed

Mobile

Features

  • Alerts / Escalation
  • Assignment Management
  • Automated Routing
  • Canned Responses
  • Customisable Branding
  • Email Integration
  • Knowledge Base Management
  • Real-time Chat
  • Self Service Portal
  • Ticket Management
  • Alerts / Escalation
  • Assignment Management
  • Automated Routing
  • Canned Responses
  • Customisable Branding
  • Email Integration
  • Knowledge Base Management
  • Real-time Chat
  • Self Service Portal
  • Ticket Management
Ratings

Overall

4.9/5
4.4/5

Ease of Use

4.7/5
4.3/5

Customer Service

4.8/5
4.2/5

Features & Functionality

4.7/5
4.2/5

Value for Money

4.8/5
4.6/5
Training & Support

Support

  • Business Hours
  • Online
  • Business Hours
  • Online

Training

  • Documentation
  • Live Online
  • Webinars
  • Documentation
  • Live Online
  • Webinars