18 years helping British businesses
choose better software

Front vs Freshcaller

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US$29.00/month

£7.00/month

Overall

4.6 (271)

Ease of Use
4.5 (271)
Features & Functionality
4.4 (271)
Customer Service
4.4 (271)
Value for Money
4.2 (271)

Overall

4.0 (35)

Ease of Use
3.9 (35)
Features & Functionality
3.8 (35)
Customer Service
3.8 (35)
Value for Money
3.8 (35)

Technology, financial services, logistics, manufacturing, professional services, and travel industries.

Freshdesk Contact Center can help manage and streamline phone conversations in retail/ e-commerce, leisure & hospitality, transportation & logistics, software, NGOs/NFPs, and BFSI industries.

10/10

API
Activity Tracking
CRM
Collaboration Tools
Computer Telephony Integration
Dashboard
Help Desk Management
Real-Time Data
Reporting/Analytics
Video Conferencing

10/10

API
Activity Tracking
CRM
Collaboration Tools
Computer Telephony Integration
Dashboard
Help Desk Management
Real-Time Data
Reporting/Analytics
Video Conferencing

Cloud-based
On-premise

Cloud-based
On-premise

In Person
Live Online
Webinars
Documentation
Videos

In Person
Live Online
Webinars
Documentation
Videos

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat

Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live rep)
Chat