---
description: Side-by-side comparison of Talkdesk vs Puzzel. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Talkdesk vs Puzzel Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/30007/call-center/software) > [Talkdesk \<span\>vs\</span\> Puzzel](https://www.capterra.co.uk/compare/132852/192554/talkdesk/vs/puzzel)

# Compare Talkdesk vs Puzzel

Canonical: https://www.capterra.co.uk/compare/132852/192554/talkdesk/vs/puzzel

> Detailed comparison between Talkdesk and Puzzel. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Talkdesk | Puzzel |
| **Overall rating** | 4.5/5 | - |
| **Total Reviews** | 734 | 0 |
| **Starting Price** | US$85.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep) | Chat |
| **Training** | Live Online, Webinars, Documentation, Videos | Documentation |

## Best for

### Talkdesk

Organizations modernizing customer service, sales, and support with a human-AI workforce  specifically designed for exceptional customer experiences in  over 12 industries.

### Puzzel

Small to midsize businesses, contact centers, customer service teams, customer experience professionals,  and workforce managers.

## Key features

### Talkdesk

- Agent Interface
- Automatic Call Distribution
- Automation
- Call Centre Management
- Call Recording
- Call Tracking
- Chatbot
- Computer Telephony Integration
- Contact Management
- Cross-system Integration
- Customizable speech
- Decision Trees
- Employee Scheduling
- For Call Centres
- IVR
- Labor Forecasting
- Performance Metrics
- Productivity Analysis
- Risk Data Attributes
- SMS Messaging

### Puzzel

- Agent Interface
- Automatic Call Distribution
- Call Centre Management
- Call Recording
- Chatbot
- Computer Telephony Integration
- Contact Management
- Employee Scheduling
- For Call Centres
- IVR
- Labor Forecasting
- Performance Metrics
- SMS Messaging

## Links

- [View Talkdesk Profile](https://www.capterra.co.uk/software/132852/talkdesk)
- [View Puzzel Profile](https://www.capterra.co.uk/software/192554/puzzel)
- [View Original Comparison](https://www.capterra.co.uk/compare/132852/192554/talkdesk/vs/puzzel)

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