---
description: Side-by-side comparison of Talkdesk vs UJET. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Talkdesk vs UJET Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [Talkdesk \<span\>vs\</span\> UJET](https://www.capterra.co.uk/compare/132852/164070/talkdesk/vs/ujet)

# Compare Talkdesk vs UJET

Canonical: https://www.capterra.co.uk/compare/132852/164070/talkdesk/vs/ujet

> Detailed comparison between Talkdesk and UJET. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Talkdesk | UJET |
| **Overall rating** | 4.5/5 | 4.6/5 |
| **Total Reviews** | 733 | 140 |
| **Starting Price** | US$85.00 | US$80.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | FAQs/Forum, Phone Support, 24/7 (Live rep) |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Talkdesk

Our target market is customer-centric companies with at least 5 agents looking to improve customer experiences through more personalized, data-driven customer interactions.

### UJET

UJET is ideal for mid-market and enterprise companies that are focused on transforming customer service with a highly reliable cloud architecture and all the benefits of smartphone-era functionality.

## Key features

### Talkdesk

- API
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Logging
- Chat/Messaging
- Computer Telephony Integration
- Customer History
- Dashboard
- Inbound Call Centre
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Outbound Call Centre
- Phone Key Input
- Real-Time Reporting
- Recording
- Reporting/Analytics
- Support Ticket Management

### UJET

- API
- Archiving & Retention
- Automatic Call Distribution
- CRM
- Call Logging
- Chat/Messaging
- Computer Telephony Integration
- Customer History
- Dashboard
- Inbound Call Centre
- Manual Dialer
- Monitoring
- Multi-Channel Communication
- On-Demand Recording
- Outbound Call Centre
- Phone Key Input
- Real-Time Reporting
- Recording
- Reporting/Analytics
- Support Ticket Management

## Links

- [View Talkdesk Profile](https://www.capterra.co.uk/software/132852/talkdesk)
- [View UJET Profile](https://www.capterra.co.uk/software/164070/ujet)
- [View Original Comparison](https://www.capterra.co.uk/compare/132852/164070/talkdesk/vs/ujet)

-----

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