---
description: Side-by-side comparison of Five9 vs Cisco Finesse. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Five9 vs Cisco Finesse Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Call Center Workforce Management Software](/directory/32607/call-center-workforce-management/software) > [Five9 \<span\>vs\</span\> Cisco Finesse](https://www.capterra.co.uk/compare/132405/1029520/five9/vs/cisco-finesse)

# Compare Five9 vs Cisco Finesse

Canonical: https://www.capterra.co.uk/compare/132405/1029520/five9/vs/cisco-finesse

> Detailed comparison between Five9 and Cisco Finesse. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Five9 | Cisco Finesse |
| **Overall rating** | 4.2/5 | 4.9/5 |
| **Total Reviews** | 482 | 11 |
| **Starting Price** | US$159.00 | - |
| **Free Trial** | No | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum |
| **Training** | In Person, Live Online, Webinars, Documentation | Documentation |

## Best for

### Five9

Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors.

### Cisco Finesse

\-

## Key features

### Five9

- API
- Call Routing
- Call Scripting
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Customer History
- Dashboard
- Email Management
- Employee Coaching Tools
- Live Chat
- Monitoring
- Multi-Channel Communication
- Quality Management
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Workforce Management

### Cisco Finesse

- API
- Call Routing
- Call Scripting
- Call Tracking
- Chat/Messaging
- Collaboration Tools
- Customer History
- Dashboard
- Email Management
- Employee Coaching Tools
- Live Chat
- Monitoring
- Multi-Channel Communication
- Quality Management
- Real-Time Data
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Workforce Management

## Links

- [View Five9 Profile](https://www.capterra.co.uk/software/132405/five9)
- [View Cisco Finesse Profile](https://www.capterra.co.uk/software/1029520/cisco-finesse)
- [View Original Comparison](https://www.capterra.co.uk/compare/132405/1029520/five9/vs/cisco-finesse)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Five9 vs Cisco Finesse Comparison - Capterra UK 2026","description":"Side-by-side comparison of Five9 vs Cisco Finesse. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.","url":"https://www.capterra.co.uk/compare/132405/1029520/five9/vs/cisco-finesse","about":[{"@id":"https://www.capterra.co.uk/software/132405/five9#software"},{"@id":"https://www.capterra.co.uk/software/1029520/cisco-finesse#software"}],"breadcrumb":{"@id":"https://www.capterra.co.uk/compare/132405/1029520/five9/vs/cisco-finesse#breadcrumblist"},"@id":"https://www.capterra.co.uk/compare/132405/1029520/five9/vs/cisco-finesse#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.capterra.co.uk/#website"},"publisher":{"@id":"https://www.capterra.co.uk/#organization"},"inLanguage":"en-GB"},{"name":"Five9","description":"Five9 is a cloud contact center as a service (CCaaS) platform that enables organizations to deliver exceptional customer experiences. It offers advanced orchestration across the customer journey, enhancing both customer and agent experiences with intelligent features. The cloud-based architecture provides scalability and remote capabilities, allowing businesses to adapt quickly. Five9 integrates seamlessly with leading CRM and unified communications systems, offering agents real-time context for personalized interactions.\n\nIts AI-powered features, such as intelligent virtual agents, agent assist, and workflow automation, drive efficiency and performance. Advanced analytics and reporting tools provide insights to optimize operations and customer experience.  The Five9 Intelligent CX Platform provides end-to-end solutions with digital engagement, analytics, WEM, and AI to enable businesses to deliver joyful CX, increase agent productivity and deliver tangible business results.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/35740019-5369-4941-918b-a545144d2513.png","url":"https://www.capterra.co.uk/software/132405/five9","@id":"https://www.capterra.co.uk/software/132405/five9#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":482},"offers":{"price":"159","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows on premise, Linux on premise, Platform ipad"},{"name":"Cisco Finesse","description":"Contact Center solution that provides quality assurance checks, team communication, call routing, and team performance dashboards. Cisco Finesse allows agents and managers to use single sign on (SSO) methods to keep call, agent, and customer data secure in addition to safety recording functionality. The system also provides in session coaching, which allows managers to train customer support agents in real time to enhance the customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a254bb5e-8456-4d85-8985-ea487349eb51.png","url":"https://www.capterra.co.uk/software/1029520/cisco-finesse","@id":"https://www.capterra.co.uk/software/1029520/cisco-finesse#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.capterra.co.uk/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":11},"operatingSystem":"Cloud"},{"@id":"https://www.capterra.co.uk/compare/132405/1029520/five9/vs/cisco-finesse#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Center Workforce Management Software","position":2,"item":"/directory/32607/call-center-workforce-management/software","@type":"ListItem"},{"name":"Five9 vs Cisco Finesse","position":3,"item":"https://www.capterra.co.uk/compare/132405/1029520/five9/vs/cisco-finesse","@type":"ListItem"}]}]}
</script>