---
description: Side-by-side comparison of SupportBee vs Gladly. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: SupportBee vs Gladly Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/32315/customer-support/software) > [SupportBee \<span\>vs\</span\> Gladly](https://www.capterra.co.uk/compare/132028/156723/supportbee/vs/gladly)

# Compare SupportBee vs Gladly

Canonical: https://www.capterra.co.uk/compare/132028/156723/supportbee/vs/gladly

> Detailed comparison between SupportBee and Gladly. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SupportBee | Gladly |
| **Overall rating** | 4.4/5 | 4.8/5 |
| **Total Reviews** | 34 | 139 |
| **Starting Price** | US$20.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Best for

### SupportBee

Lasting relationships are built on meaningful conversations, one at a time. SupportBee is designed to facilitate such conversations. We provide you with the right tools to craft personalized replies.

### Gladly

We partner with SMBs and large Enterprise B2C companies in Retail, ecommerce, Travel and Hospitality as well as contact centers to keep up with today's customer needs.

## Key features

### SupportBee

- API
- Alerts/Escalation
- Call Centre Management
- Customer Database
- Customisable Branding
- Email Management
- Knowledge Base Management
- Macros/Templated Responses
- Mobile Access
- Queue Management
- Reporting/Analytics
- Support Ticket Management
- Third-Party Integrations
- Ticket Management

### Gladly

- API
- Alerts/Escalation
- Automatic Call Distribution
- Call Centre Management
- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Database
- Customisable Branding
- Email Management
- Help Desk Management
- Knowledge Base Management
- Macros/Templated Responses
- Mobile Access
- Natural Language Processing
- Queue Management
- Reporting/Analytics
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Transfers/Routing

## Links

- [View SupportBee Profile](https://www.capterra.co.uk/software/132028/supportbee)
- [View Gladly Profile](https://www.capterra.co.uk/software/156723/gladly)
- [View Original Comparison](https://www.capterra.co.uk/compare/132028/156723/supportbee/vs/gladly)

-----

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