---
description: Side-by-side comparison of Zoho Connect vs JIRA Service Management. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zoho Connect vs JIRA Service Management Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Knowledge Management Software](/directory/30094/knowledge-management/software) > [Zoho Connect \<span\>vs\</span\> JIRA Service Management](https://www.capterra.co.uk/compare/131427/138769/zoho-connect/vs/jira-service-management)

# Compare Zoho Connect vs JIRA Service Management

Canonical: https://www.capterra.co.uk/compare/131427/138769/zoho-connect/vs/jira-service-management

> Detailed comparison between Zoho Connect and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Zoho Connect | JIRA Service Management |
| **Overall rating** | 4.3/5 | 4.5/5 |
| **Total Reviews** | 73 | 763 |
| **Starting Price** | US$1.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Best for

### Zoho Connect

Small businesses, startups, non-profit organizations, public administrations, large and mid-sized enterprises, freelancers, and contractors.

### JIRA Service Management

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

## Key features

### Zoho Connect

- API
- Access Controls/Permissions
- Activity Tracking
- Assignment Management
- Collaboration Tools
- Commenting/Notes
- Content Management
- Customisable Branding
- Document Management
- Document Storage
- Full Text Search
- Mobile Access
- Project Management
- Real-Time Chat
- Screen Sharing
- Search/Filter
- Surveys & Feedback
- Task Management
- Team Collaboration
- Workflow Management

### JIRA Service Management

- API
- Access Controls/Permissions
- Activity Tracking
- Assignment Management
- Collaboration Tools
- Commenting/Notes
- Content Management
- Customisable Branding
- Document Management
- Document Storage
- Full Text Search
- Mobile Access
- Project Management
- Real-Time Chat
- Screen Sharing
- Search/Filter
- Surveys & Feedback
- Task Management
- Team Collaboration
- Workflow Management

## Links

- [View Zoho Connect Profile](https://www.capterra.co.uk/software/131427/zoho-connect)
- [View JIRA Service Management Profile](https://www.capterra.co.uk/software/138769/jira-service-management)
- [View Original Comparison](https://www.capterra.co.uk/compare/131427/138769/zoho-connect/vs/jira-service-management)

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