---
description: Side-by-side comparison of Bright Pattern vs Five9. Learn more about each of the product's price, features, and see the most comprehensive reviews for UK business users.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Bright Pattern vs Five9 Comparison - Capterra UK 2026
---

Breadcrumb: [Home](/) > [Telephony Software](/directory/30084/telephony/software) > [Bright Pattern \<span\>vs\</span\> Five9](https://www.capterra.co.uk/compare/130369/132405/bright-pattern/vs/five9)

# Compare Bright Pattern vs Five9

Canonical: https://www.capterra.co.uk/compare/130369/132405/bright-pattern/vs/five9

> Detailed comparison between Bright Pattern and Five9. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Bright Pattern | Five9 |
| **Overall rating** | 4.8/5 | 4.2/5 |
| **Total Reviews** | 104 | 481 |
| **Starting Price** | US$0.00 | US$159.00 |
| **Free Trial** | Yes | No |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base, Phone Support, 24/7 (Live rep), Chat |
| **Training** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Best for

### Bright Pattern

Enterprises (up to 20,000 agent) as well as midsize companies (30 agents).

### Five9

Healthcare, financial services, retail, higher education, government, sales and telemarketing, customer services, outsourcing, collections, enterprise, mid-market, and supervisors.

## Key features

### Bright Pattern

- API
- Auto-Dialer
- Automatic Call Distribution
- Call Screening
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- FCC Compliance
- Inbound Call Centre
- Integrations Management
- Live Chat
- Monitoring
- Performance Management
- Real-Time Data
- Survey/Poll Management
- Surveys & Feedback

### Five9

- API
- Auto-Dialer
- Automatic Call Distribution
- Call Screening
- Call Scripting
- Call Tracking
- Computer Telephony Integration
- Customer Database
- Customisable Templates
- Dashboard
- Email Management
- FCC Compliance
- Inbound Call Centre
- Integrations Management
- Live Chat
- Monitoring
- Performance Management
- Real-Time Data
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View Bright Pattern Profile](https://www.capterra.co.uk/software/130369/bright-pattern)
- [View Five9 Profile](https://www.capterra.co.uk/software/132405/five9)
- [View Original Comparison](https://www.capterra.co.uk/compare/130369/132405/bright-pattern/vs/five9)

-----

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