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TOPdesk vs Inserve
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Starting Price
US$66.00/month
€59.00/month
Ratings
Best for
TOPdesk is a service management platform for IT service desks at organisations with 250-5000 employees. The tool is easy to expand to other service departments like Facilities or HR.
Privately owned IT companies, mostly Managed Service Providers. The companies have services like virtual workspaces, VoIP, hosting, security and hardware.
Features
- API
- Activity Tracking
- Asset Tracking
- Contract/License Management
- Customisable Templates
- Email Management
- Help Desk Management
- License Management
- Project Management
- Support Ticket Management
- API
- Activity Tracking
- Asset Tracking
- Contract/License Management
- Customisable Templates
- Email Management
- Help Desk Management
- License Management
- Project Management
- Support Ticket Management
Deployment
- Cloud-based
- On-premise
- Cloud-based
- On-premise
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat