17 years helping British businesses
choose better software

TOPdesk vs Inserve

US$66.00/month
€59.00/month

Overall

4.4 (94)

Overall

4.6 (18)
TOPdesk is a service management platform for IT service desks at organisations with 250-5000 employees. The tool is easy to expand to other service departments like Facilities or HR.
Privately owned IT companies, mostly Managed Service Providers. The companies have services like virtual workspaces, VoIP, hosting, security and hardware.
10/10
  • API
  • Activity Tracking
  • Asset Tracking
  • Contract/License Management
  • Customisable Templates
  • Email Management
  • Help Desk Management
  • License Management
  • Project Management
  • Support Ticket Management
10/10
  • API
  • Activity Tracking
  • Asset Tracking
  • Contract/License Management
  • Customisable Templates
  • Email Management
  • Help Desk Management
  • License Management
  • Project Management
  • Support Ticket Management
  • Cloud-based
  • On-premise
  • Cloud-based
  • On-premise
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat